Shipping & Returns
All Slobproof.com furniture deliveries are FREE! We exclusively offer FREE in-home "white-glove" delivery service on all sofa and sectional orders. Each piece is delivered by appointment and placed in the room of your choice. All items are unpacked and set up for you and all packing materials will be removed. Orders for ottomans might be delivered by small parcel depending on size and quantity.
Additional delivery fees may apply as follows if the customer misses their scheduled delivery date:
- If you miss your scheduled delivery time, you will be charged the full item delivery fee of $250.00.
- Waiting time: $24 per each 15 minutes or fraction thereof.
- Refusal: you will be charged the full item delivery fee of $250.00
- Delivery fees may vary by state.
Please allow 8-12 weeks from the time you place your order to delivery. Each piece is made-to-order by hand and transported by specialty carriers to ensure you receive your order to your exact specifications and in flawless condition. Well worth the wait! Your dedicated Slobproof customer service representative will contact you to answer any questions, provide assistance and keep you updated regarding your order status.
We do our best to avoid delays in shipping completed items to you but some delays do occur, beyond our control, with our suppliers, freight carriers and inclement weather; we will diligently keep you informed of any unexpected delays that occur and appreciate your patience.
The customer is responsible for verifying building access and all entry measurements. It is the customer's responsibility to verify that the item will fit inside the home; please check the measurements of the piece on the product page and confirm that it will fit through necessary doorways, entry ways, etc, inside your home prior to ordering. In the event that the piece cannot delivered into the home due to size/space constraints within the home, Slobproof may choose to alter the piece to fit into the home. In the event that the
Delivery is considered complete when the piece is placed inside the home. Refunds will not be given if the piece can be delivered inside home.
Customers that miss their delivery appointment will be billed an additional $300.00. Delivery cancellations must be submitted in writing to Slobproof at least 24 hours prior to the scheduled to appointment to avoid the $300.00 fee.
Outside access to the delivery area must be cleared and the inside area, where the furniture is to be placed, must be readily accessible. If you have any questions, please contact us at 1-888-444-5593.
Please note that commercial furniture orders will carry a delivery fee that will be quoted at time of purchase to minimize delivery costs.
Unfortunately, we are not able to ship outside of the United States at this time.
Fabric By the Yard
Fabric by the yard orders ship within 5-10 business days via UPS Ground.
Paint Pen, Fabric Kits & Slobproof Book
The Paint Pen, Fabric Kits & Slobproof book each ship within 2-3 business days via USPS First Class Mail.
Each Slobproof furniture piece is made-to-order per the customer's specifications (unless otherwise noted); therefore, we do not accept any returns or offer refunds on any furniture purchases under any circumstances. All furniture orders are final.
Fabric by the yard orders are special ordered from our fabric manufacturer and cannot be returned for a refund.
Paint Pen and Slobproof Book orders can be returned in within 14 days days for a full refund. Products must be returned in new, unused condition with original packaging (if applicable) and proof of purchase from slobproof.com. Customers are responsible for paying return shipping. Please contact your customer service representative or call 1-888-444-5593 to process your return.
We do not accept returns or offer refunds on Fabric Kit purchases.
Customers may cancel any order within three (3) business days of placing their order. Furniture orders cannot be canceled once fabric is cut. Please contact 1-888-444-5593 regarding cancellation inquiries.